Multi-model LLM orchestration with policy-governed decision routing, confidence thresholds, human-in-the-loop queues, and kill switches at every scope.
Routes intents to the optimal model (provider/version) per policy, with deterministic fallback chains and timeout budgets.
Blocks low-confidence outputs from execution. Configurable thresholds per intent and tenant — below threshold triggers human review.
Pending decisions surface in the console for manual approval, override, or escalation before any side effects execute.
Tenant-, channel-, and workflow-scoped circuit breakers. Every activation is logged with actor, timestamp, and blast radius.
Stores decision traces: inputs, model identity, policy evaluation, confidence scores, and output rationale — exportable for audit.
Unified programmable APIs for messaging, voice, USSD, payments, and contact center — with RBAC, tenant isolation, policy engine, and approval workflows at the API plane.
Single REST + webhook schema across SMS, WhatsApp, Voice, USSD, Mobile Money, and Contact Center. Consistent auth, pagination, and error models.
Evaluates RBAC, data residency, rate limits, and risk level before every action. Deny-by-default; side effects require explicit allow.
Logical isolation per tenant with project-scoped credentials, separate encryption keys, and independent rate limit pools.
High-impact actions (bulk sends, routing changes, payment execution) require multi-step approval with audit evidence.
Durable event-driven backbone for state changes. All events carry traceId, tenantId, and policy evaluation result for downstream correlation.
Multi-region carrier routing, SIP trunking, USSD gateway resilience, mobile money settlement, circuit breaker patterns, and observability across the entire stack.
Cost/latency/quality-aware routing across carrier partners. Per-region failover chains with real-time health scoring.
Automatic carrier/route isolation on degradation. Half-open probes, configurable thresholds, and incident event emission.
Compute and data residency scoped per region. Traffic stays in-region unless policy explicitly allows cross-region routing.
Structured logs, distributed traces (OpenTelemetry), delivery metrics, and latency histograms — per tenant, per channel, per region.
Carrier CDR matching, mobile money settlement tracking, and billing event reconciliation with exportable reports.
Cross-Cutting Concerns
Agent Interoperability
Every request — whether from a human user, AI agent, or internal service — is normalized into the same envelope shape. This ensures tenant isolation, policy evaluation, and audit evidence are structurally guaranteed, not opt-in.
No exceptions: Missing tenant context or policy evaluation causes immediate request rejection. There is no "bypass mode."
metaschemaVersion, messageType, traceId, spanId, nonce, ttl — validates compatibility and replay safety.scopetenantId, orgId, projectId, region — enforces isolation and data residency.actortype (human/service/system), id, roles — determines permission boundaries.intentname, risk level, requiresApproval, sideEffect — drives policy and idempotency enforcement.policypolicySetId, evaluation, reasons, obligations, constraints — executable governance verdict.securitysignature, keyId, signedFields, verification — integrity status at each trust boundary.executionrequestedTools, executedTools, request/result hashes — what was asked, what ran, and evidence.Request Lifecycle
Inbound request is validated and packed into the canonical envelope with tenant scope and actor identity.
Actor identity is verified. Tenant context is validated. Missing or mismatched scope = rejection.
RBAC, data residency, rate limits, and risk level are checked. Policy always runs before any side effect.
High-risk actions pause here. Approval records require identity, timestamp, policy reference, and rationale.
Model call or agent logic runs. Tools execute only through the governed executor — never raw from model output.
Schema validation, confidence thresholds, and safety checks before the result leaves the system.
Immutable audit records: traceId, policy verdict, model identity, tool executions, outcome, and timestamps.
Multi-Region Deployment
Compute and data residency are scoped per region. Cross-region traffic requires explicit policy allow. Each region operates independently with local carrier partnerships.
Primary region. Carrier-direct routing across 15+ markets. Local data residency.
Expansion region. Regulatory pre-work in progress for UAE, Saudi Arabia, Egypt.
GDPR-first deployment. Edge presence for EU-resident data processing.
US/Canada entry. FCC compliance, STIR/SHAKEN, and enterprise-grade SLAs.