Omnichannel Customer Support
Meet your customers where they are. Unify WhatsApp, SMS, Voice, and Social messages into a single conversation timeline. Empower your agents with AI tools to close tickets faster.
Benefits
Built for enterprise operations: governance, reliability, and measurable outcomes.
Unified Inbox
One interface for all customer communications. Never lose context when switching from WhatsApp to SMS.
Automated Handoffs
Let AI bots handle routine FAQs and seamlessly transfer complex issues to human agents with full context.
AI Agent Assist
Real-time suggestions, translation, and sentiment analysis to help agents resolve tickets faster.
Customer 360 View
See past purchases, tickets, and interaction history alongside the active chat window.
Skills-Based Routing
Route VIP customers or specific language speakers to the most qualified available agent.
Auto-Translation
Agents can chat in English while the customer reads and replies in their local language.
Example implementation
Practical snippets showing how teams integrate this capability.
1// Fetch Unified Conversation History2const history = await client.conversations.list({3 userId: "user_123",4 limit: 50,5 includeContext: true6});78// AI Suggested Reply9const suggestion = await client.ai.suggestReply({10 context: history.items,11 tone: "empathetic"12});Support Success Stories
Delivering happiness at scale.
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Why enterprises choose us
24/7 Network Operations Center
Real-time monitoring and instant incident response.
Dedicated Account Managers
Direct line to experts who understand your tech stack.
99.9%+ Uptime Target
Committed uptime backed by transparent monitoring and status page.