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Platform InfrastructureAfriRoute-advanced

A reference architecture for carrier-grade delivery, reliability, and governance

These pages document the platform layers that power multi-carrier messaging, voice, USSD, and contact center operationsincluding telecom gateway flows and audit-ready log taxonomy.

Talk to sales See routing engine
Infrastructure layers (diagram)
A simplified map of the edge, API plane, governance and shared routing core, and telecom partner planes.
Telecom gateway operator flow
How we translate API intents into operator traffic, receipts, retries, compliance checks, and settlement events.
Explore
Call center logs taxonomy
A unified event/log model across human + AI agents, queues, CRM integrations, QA, and audit boundaries.
Explore
Governance-by-design
Infrastructure-specific controls: RBAC, data boundaries, approvals, kill-switches, and audit trails.
Explore
AfriRoute Infrastructure (all-in-one)Global primitives + telecom gateway planes + governed automation + shared queue core + offline-first delivery.Global Edge + Regions (Worldwide)DNS/WAF • Edge routing • Regional ingress (Africa/EU/US) • InterconnectUnified API + Event PlaneAPI gateway • Auth/RBAC • Rate limits • Webhooks/streams • IdempotencyGoverned Automation + Shared Routing CorePolicy engine • Approvals • Kill switch • Shared queues (Human + AI) • SLAsTelecom Partner Layer (Telecom Gateway planes)Per-operator routing, compliance, settlement + delivery receipts • FailoverEdge POPsRegions: AF/EU/USUnified API GatewayKeys • OAuth • RBACEventsWebhooks • StreamsPolicy EngineShared Queue CoreOperator PlanesReceipts + SettlementInbound: Apps / PartnersChannels: SMS • WhatsApp • VoiceUSSD • Email • PaymentsHuman agents + AI agents share queuesOffline-first: USSD + store-and-forwardKey idea:Baseline global primitives + AfriRoute-first layers (telecom gateway, governed automation, shared queue core, offline controls).
What this covers
  • Global edge + regional ingress patterns for Africa/EU/US
  • Unified API surface: auth, idempotency, quotas, events/webhooks
  • Governed automation: approvals, policy engine, kill-switches
  • Telecom gateway planes: operator flows, receipts, retries, settlement
Audience
  • Enterprise architects and procurement
  • Operators/aggregators and ecosystem partners
  • Platform and data engineering teams
  • Security/compliance stakeholders
How to use this
  • Start with the map, then dive into the telecom gateway flow
  • Adopt the logging taxonomy for unified operations + audits
  • Use the security pages for control mapping
  • Reach out for reference deployments
Infrastructure Transparency

We publish our architecture, isolation model, and operational targets — not vague “enterprise-grade” marketing.

Transparency commitment
Three-Layer Architecture
Layer 1
AI & Governance Layer
  • •AI routing optimisation
  • •Fraud & abuse detection
  • •Policy engine + RBAC
  • •Confidence scoring & escalation
  • •Kill switch controls
  • •Audit evidence export
Layer 2
CPaaS API Layer
  • •Unified REST API surface
  • •Webhook event delivery
  • •Rate limiting & quotas
  • •Sandbox ↔ production isolation
  • •SDK + CLI tooling
  • •Idempotency controls
Layer 3
Carrier Infrastructure Layer
  • •SS7 & SMPP interconnects
  • •SIP trunking
  • •USSD gateway integration
  • •Mobile money rails
  • •Delivery receipt normalisation
  • •Multi-carrier failover
Data Residency
South Africa
POPIA
Available
West Africa (Nigeria)
NDPR
Available
East Africa (Kenya)
DPA 2019
Available
Europe
GDPR
Planned
Data residency constraints are enforced at the policy evaluation layer. No payload crosses region boundaries without explicit policy approval.
Multi-Tenant Isolation Model
Logical isolation
  • •Tenant ID required on every API call
  • •Rejected if missing or mismatched
  • •Project-per-tenant workspace pattern
  • •Separate API keys and webhook endpoints
Data isolation
  • •Tenant-scoped database queries
  • •No cross-tenant data leakage by design
  • •Dedicated encryption keys per tenant (enterprise)
  • •Audit logs scoped to tenant boundary
Compute isolation
  • •Rate limiting per tenant and per intent
  • •Noisy-neighbour protection
  • •Priority queues for high-SLA tenants
  • •Sandbox and production environment separation
Network isolation
  • •VPC peering for enterprise deployments
  • •IP allowlisting available
  • •mTLS for inter-service communication
  • •Webhook signature verification per tenant
Rate Limiting & Quotas
ScopeDefault LimitConfigurableResponse
API requests (per tenant)1,000 req/minYes429 + Retry-After header
SMS sends (per tenant)100 msg/secYes (enterprise)Queued with backpressure
Webhook deliveries500 events/secNoExponential retry
AI inference50 req/minYesFallback to rule-based
Disaster Recovery & Business Continuity
RTO (Recovery Time Objective)
< 4 hours
Target for full service restoration
RPO (Recovery Point Objective)
< 1 hour
Maximum acceptable data loss window
Backup frequency
Continuous + daily snapshots
Write-ahead logs + point-in-time recovery
Failover
Automated multi-region
Health checks trigger automatic carrier failover
Transparency note: These are design targets. Actual RTO/RPO depend on incident type and will be published in post-incident reports once the platform is in general availability.
Circuit Breaker Pattern
Closed

Normal operation. All requests flow through. Error counters monitored per carrier and route.

Open

Carrier/route isolated. All traffic rerouted to fallback chain. Incident event emitted to observability stack.

Half-Open

Probe requests sent to test recovery. If successful, circuit closes. If failed, stays open with extended cooldown.

Circuit breaker thresholds are configurable per carrier, per route, and per tenant. Every state transition is logged with traceId, timestamp, and blast radius.
Next: deep dives

Explore the operator gateway flow and adopt a production-ready audit/log taxonomy for contact center operations.

Full ArchitectureTelecom GatewayCall Center Logs
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AfriRoute is a global Communications Platform as a Service (CPaaS), infrastructure, and AI orchestration platform built for high-regulation and high-resilience markets. Programmable APIs for messaging, voice, USSD, mobile money payments, and contact center operations. Born in Africa. Built for the world's most complex markets. AfriRoute is not affiliated with mining, logistics, commodity intelligence, or precious metals businesses using a similar name.