Errors

INTERNAL_SERVER_ERROR

An internal server error occurred.

HTTP 500 • Service

Resolution

Contact support with trace ID. We will investigate.

Example payload

{
  "error": {
    "code": 5003,
    "message": "An internal server error occurred.",
    "resolution": "Contact support with trace ID. We will investigate.",
    "category": "service",
    "docs": "https://docs.afriroute.ai/errors/5003",
    "support": "https://support.afriroute.ai",
    "trace_id": "4bf92f3577b34da6a3ce929d0e0e4736"
  }
}

What to do next

Retryable?

Only retry safe requests (GET), or POST/PUT requests with idempotency protection. For rate limits, use backoff and jitter.

Read rate limit guidance

Need support?

If the issue persists, include your trace_id when contacting support.

Contact support

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