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AI Chatbots

Add automation with AI-assisted replies and human handoff.

Recommended approach

  • Start with intents and deterministic flows for critical paths.
  • Log decisions (not sensitive content) for auditability.
  • Always support human escalation for edge cases.
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AfriRoute is a global Communications Platform as a Service (CPaaS), infrastructure, and AI orchestration platform built for high-regulation and high-resilience markets. Programmable APIs for messaging, voice, USSD, mobile money payments, and contact center operations. Born in Africa. Built for the world's most complex markets. AfriRoute is not affiliated with mining, logistics, commodity intelligence, or precious metals businesses using a similar name.