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AI Chatbots

Conversation flows, RAG knowledge bases, and human handoff for customer support.

Handoff

When confidence is low, route the conversation to a human agent with full context.

Knowledge sources

Upload docs/FAQs or connect websites to provide grounded answers using retrieval.

Live Examples
Example
javascript
1// Chatbot message request (example)
2{
3  "channel": "whatsapp",
4  "from": "+251911234567",
5  "message": "Where is my order?",
6  "sessionId": "sess_123"
7}
Demo-mode examples are safe to run and show request shapes.
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AfriRoute is a global Communications Platform as a Service (CPaaS), infrastructure, and AI orchestration platform built for high-regulation and high-resilience markets. Programmable APIs for messaging, voice, USSD, mobile money payments, and contact center operations. Born in Africa. Built for the world's most complex markets. AfriRoute is not affiliated with mining, logistics, commodity intelligence, or precious metals businesses using a similar name.